Refund Policy
Last updated: 27 September 2026
One-time purchases (point packs): we refund whatever you have not used.
1. What this covers
This policy covers subscriptions (Plus, Pro and Max) and one-time purchases (point packs) paid through Paddle. Promotional prices are refunded on the same terms as any other payment.
2. The 14-day refund on subscriptions
You may request a full refund of any subscription payment within 14 days of the date it was taken — whether it was your first payment or a renewal. No reason is required, and using the service during those 14 days does not affect your right to the refund. One-time purchases are covered by section 4.
3. How to ask
Email support@seedoes.ai from the address on your account, and say which payment you want refunded. We aim to reply within two working days.
Payments are processed by Paddle, which is the merchant of record and appears on your card or bank statement. Once we approve a refund, Paddle issues it to the original payment method. The money usually appears within 5–10 working days, depending on your bank.
4. One-time purchases
Some things are bought once rather than by subscription — point packs that top up your allowance. These are refundable in full while they are unused. Once the processing they pay for has been carried out, they cannot be refunded, because the computing cost has already been incurred on your behalf. If you have used part of a top-up, we refund the unused part. When a pack is refunded, its points are removed from your account; if it was your first pack, bought at the first-pack price, that price becomes available to you again.
5. After 14 days
Cancelling stops future charges but does not, by itself, refund a period you have already paid for. You keep access until the end of the period you paid for. If something has gone wrong — the service was unavailable for a meaningful period, or you were charged in error — write to us anyway. We would rather fix it than argue about a date.
6. Cancelling
You can cancel at any time; write to support and we will cancel the subscription. Your library and settings stay in place until you ask us to delete your account. Deletion is described in the Privacy Policy.
7. If we end your subscription
If we close your account for a reason that is not your fault — for example we discontinue the service — we refund the unused part of the period you have paid for, calculated pro rata.
8. Your statutory rights
If you are a consumer, this policy is in addition to the rights the law gives you and does not replace them. Consumers in the European Union and the United Kingdom have a statutory 14-day right of withdrawal for distance contracts; the policy above is designed to match it. Consumers in Taiwan keep their rights under the Consumer Protection Act.
9. Contact
退款政策
最後更新：2026 年 9 月 27 日
一次性加購（點數加購包）：沒用掉的部分我們全額退還。
1. 適用範圍
本政策適用於透過 Paddle 付款的訂閱（Plus、Pro、Max）與一次性購買（點數加購包）。 優惠價的付款，退款條件跟其他付款一樣。
2. 訂閱的 14 天退款
你可以在任何一筆訂閱付款發生後的 14 天內要求全額退款—— 不論那是你第一次訂閱的付款，還是續訂的扣款。不需要理由， 而且你在這 14 天內有沒有使用服務，都不影響你退款的權利。 一次性購買另外看第 4 節。
3. 怎麼申請
用你帳號上的 email 寫信到 support@seedoes.ai，說明你要退哪一筆。 我們會盡量在兩個工作天內回覆。
付款由 Paddle 處理，它是 merchant of record， 你的信用卡或銀行帳單上顯示的也是它。我們核准之後，Paddle 會退回原付款方式。 款項通常在 5–10 個工作天內入帳，實際時間看你的銀行。
4. 一次性購買
有些東西是單次購買、不是訂閱——例如點數加購包。 這類項目在還沒用掉之前可以全額退款。 但它所支付的處理一旦執行完畢就不能退， 因為那筆運算成本已經替你付出去了。如果你只用掉一部分，我們退還沒用掉的那一部分。 加購包退款時，它的點數會從你的帳號扣回；如果那是你用首購價買的第一包，首購價的資格會還給你。
5. 超過 14 天之後
取消訂閱會停止之後的扣款，但不會自動退還你已經付過的那一期。 你在已付費的期間結束前仍然可以使用。 不過如果是出了狀況——服務有一段時間不能用、或是扣錯款——還是寫信給我們。 我們寧願把它處理掉，也不想跟你爭日期。
6. 取消訂閱
你隨時可以取消；寫信給客服我們就會處理。你的素材庫與設定會保留， 直到你要求刪除帳號為止。刪除的方式寫在隱私權政策裡。
7. 如果是我們終止你的訂閱
如果我們因為不可歸責於你的原因關閉你的帳號——例如我們停止提供這個服務—— 已付費但尚未使用的期間會按比例退款。
8. 你的法定權利
若你是消費者，本政策是在法律賦予你的權利之外額外提供的，不會取代那些權利。 歐盟與英國的消費者，就遠距契約享有法定 14 天的解約權，上述政策即是對應該規定而設計。 台灣的消費者依消費者保護法享有的權利完全保留。
9. 聯絡
- Company / 公司
- GoGo LTD.（甲又夠夠有限公司）
- Address / 地址
- 2F., No. 116, Taiping Rd., Shulin Dist., New Taipei City 238016, Taiwan (R.O.C.)
- Reg. no. / 統一編號
- 89159100
- Contact / 聯絡
- support@seedoes.ai